A cookie is a small file, typically of letters and numbers, downloaded on to a device (such as a PC) when the user accesses certain websites. They are widely used to make websites work, or run more efficiently, as well as provide information to the website owner.
Please note that cookies can't harm your computer and the cookies we use do not hold any personally identifiable data, unless you provide your permission. Whilst some cookies are necessary, others allow us to enhance your experience, personalise content and advertisements (across your devices), and provide insights into how the site is being used.
We have relationships with carefully-selected and monitored suppliers who may also set cookies during your visit to provide additional products and services. If you'd like to opt out, please go to the Network Advertising Initiative website (please note that by clicking this link, a new window will open and Volkswagen Financial Services is not responsible for the content of external websites).
For our sites to operate correctly, you need to have cookies enabled. Most web browsers have cookies enabled, but if you wish to turn them off please use your browsers Help function.
At any time you can change your web browser settings to reject or delete cookies that have already been saved on your computer. This can be done by using the 'Delete History' options found in the menu-bar within your web browser. However, this will prevent some parts of the website from working correctly on your computer.
We will only store or read cookies on your device for non-essential cookies and process associated personal data (or allow our third party services providers and partners to do so) if you have given, and not withdrawn, your consent. In accordance with data protection laws, we do not request your consent to use essential cookies as they are necessary to ensure this website works properly.
If you refuse or withdraw consent to the use of any non-essential-cookies or associated personal data, then the corresponding functionality or features of this website may not work properly, or at all. Your use of the core functions and features of this website will not be affected.
If you disable essential cookies (or all cookies) using your web browser settings, one or more core functions and features of this website, including those intended to ensure your visit is safe and secure, will not work properly, or at all.
For more information you can visit www.allaboutcookies.org which fully details how they operate.This is a fully independent consumer help website.
We use the following cookies:
We use third party cookies to serve you with advertisements that we believe are relevant to you and your interests. You may see these advertisements on our site and on other sites that you visit on any of your devices where you’ve accepted marketing cookies. Please note that if you disable these, you will still see adverts but they won't be specifically tailored to you and your interests.
The third-party vendors, including Google, LinkedIn and Twitter, whose services we use – will place cookies on web browsers in order to serve ads based on past visits to our website. This allows us to tailor our marketing messages and continue to market our services to those who have shown interest in our service. We are not collecting any identifiable information through the use of Google’s or any other third party marketing service.
In addition to these third party vendors, we operate a Customer Engagement Platform (“CEP”) which uses personal and/or cookie data for profiling purposes to help identify you, so that we can show you targeted and personalised marketing content, both on our website, applications, via email (where you have consented to marketing) and in other contexts, such as on other websites or through other marketing channels.
You can find more information about the individual cookies we use and the purposes for which we use them in the table below:
|Cookie Name||Purpose||When are cookies set on visitor’s device/PC?||Expiry time of cookie|
|Business-Services||The cookie is used to enhance website service levels during high visitor traffic periods.||At initial point of site visit||At point when web user leaves this website|
|UT_TMSTMP||The cookie is used for site performance tracking.||At initial point of site visit||At point when web user leaves this website|
|VWFS_Cookielegislation||The cookie indicates when a site visitor ticks the `accept cookies` tick box.||At initial point of site visit||At point when web user leaves this website|
|__qaccookie||The cookie is associated with Quantcase, a digital advertising company. They provide website rankings, and the data they collect is also used for audience segmentation and targeted advertising.||At initial point of site visit||13 months after web user leaves the site|
|_one_<someranddomid>||The cookie allows VWG to track customer website activity and to optimise the content seen by customers.||At initial point of site visit||At point when web user leaves this website / 2 years|
|_one_srv,somerandomid>||This 3rd party cookie is used to automatically transfer customer identity across VWG`s web domains. This provides a more seamless and consistent understanding and personalisation of the customers experience across VWG`s different web domains.||At initial point of site visit||At point when web user leaves this website / 2 years|
|vwfs_cookie_notice||Used to determine if the user should have the cookie notice displayed.||1 year|
|visitor_id||Pardot visitor cookie used to store a unique numerical only visitor ID that allows tracking of visitor activity and interaction with marketing campaigns.||10 years|
|Pi_opt_in||Pardot cookie used to stay in compliance with the “Do not track” initiative.||10 years|
|ACOOKIE||WebTrends Cookie used to collect data, and help improve our site.||2 years|
|WT_FPC||WebTrends Cookie used to track visitors using the first-party cookie that the WebTrends cookie script generates for this data source. WT_FPC is the default.||2 years|
|Sometimes we'll advertise on third-party websites. These cookies are used to help us see which advertisements you interact with. Each individual advertiser uses its own tracking cookies and the data taken is not confidential or interchangeable.|
|Functional cookies set by the Used Car Locator. These cookies allow users to search for used SEAT cars.|
For the purposes of data protection laws, Volkswagen Financial Services (UK) Ltd is the ‘controller’ of the processing of your personal data in relation to the cookies described in this policy. As the controller, we decide why and how your personal data is processed and are responsible for your personal data.
For any cookies that are ‘strictly necessary’, being those that are set when you land on the site, our legal basis for processing any personal data collected by those cookies is contractual performance and compliance with a legal obligation. For any cookies that are not strictly necessary, our legal basis for processing any personal data collected by those cookies is your consent, which you can withdraw at any time as explained in this policy.