A cookie is a small file, typically of letters and numbers, downloaded on to a device (such as a PC) when the user accesses certain websites. They are widely used to make websites work, or run more efficiently, as well as provide information to the website owner.
Please note that cookies can't harm your computer and the cookies we use do not hold any personally identifiable data, unless you provide your permission. Whilst some cookies are necessary, others allow us to enhance your experience, personalise content and advertisements (across your devices), and provide insights into how the site is being used.
We have relationships with carefully-selected and monitored suppliers who may also set cookies during your visit to provide additional products and services. If you'd like to opt out, please go to the Network Advertising Initiative website (please note that by clicking this link, a new window will open and Volkswagen Financial Services is not responsible for the content of external websites).
For our sites to operate correctly, you need to have cookies enabled. Most web browsers have cookies enabled, but if you wish to turn them off please use your browsers Help function.
At any time you can change your web browser settings to reject or delete cookies that have already been saved on your computer. This can be done by using the 'Delete History' options found in the menu-bar within your web browser. However, this will prevent some parts of the website from working correctly on your computer.
For specific information about how cookies are handled on your own PC or Internet enabled device, or how you control the use of cookies, you will need to consult the user guides or instructions held within your PC device operating instructions. Alternatively, you can visit the user help instructions held within your specific Internet browser software itself.
When you accessed this website, you were presented with a message that notified you of our use of cookies. We had to use a cookie to present you with that notice.
We will only store or read cookies on your device for non-essential cookies and process associated personal data (or allow our third party services providers and partners to do so) if you have given, and not withdrawn, your consent. In accordance with data protection laws, we do not request your consent to use essential cookies as they are necessary to ensure this website works properly.
We request this using the cookie tool that appears when you visit any page of this website. If you consented to our use of functional and performance cookies, those cookies will be placed on your device as described in this Cookie Policy in order to enhance your user experience whilst on the website.
If you refuse or withdraw consent to the use of any non-essential-cookies or associated personal data, then the corresponding functionality or features of this website may not work properly, or at all. Your use of the core functions and features of this website will not be affected.
If you disable essential cookies (or all cookies) using your web browser settings, one or more core functions and features of this website, including those intended to ensure your visit is safe and secure, will not work properly, or at all.
For more information you can visit www.allaboutcookies.org which fully details how they operate.This is a fully independent consumer help website.
We use the following cookies:
We use third party cookies to serve you with advertisements that we believe are relevant to you and your interests. You may see these advertisements on our site and on other sites that you visit on any of your devices where you’ve accepted marketing cookies. Please note that if you disable these, you will still see adverts but they won't be specifically tailored to you and your interests.
The third-party vendors, including Google, LinkedIn and Twitter, whose services we use – will place cookies on web browsers in order to serve ads based on past visits to our website. This allows us to tailor our marketing messages and continue to market our services to those who have shown interest in our service. We are not collecting any identifiable information through the use of Google’s or any other third party marketing service.
To opt out of third-party vendor's use of cookies you can visit The Network Advertising Initiative opt-out page: http://optout.networkadvertising.org.
In addition to these third party vendors, we operate a Customer Engagement Platform (“CEP”) which uses personal and/or cookie data for profiling purposes to help identify you, so that we can show you targeted and personalised marketing content, both on our website, applications, via email (where you have consented to marketing) and in other contexts, such as on other websites or through other marketing channels.
You can find more information about the individual cookies we use and the purposes for which we use them in the table below:
Cookie Name | Purpose | When are cookies set on visitor’s device/PC? | Expiry time of cookie |
---|---|---|---|
Business-Services | The cookie is used to enhance website service levels during high visitor traffic periods. | At initial point of site visit | At point when web user leaves this website |
UT_TMSTMP | The cookie is used for site performance tracking. | At initial point of site visit | At point when web user leaves this website |
VWFS_Cookielegislation | The cookie indicates when a site visitor ticks the `accept cookies` tick box. | At initial point of site visit | At point when web user leaves this website |
__qaccookie | The cookie is associated with Quantcase, a digital advertising company. They provide website rankings, and the data they collect is also used for audience segmentation and targeted advertising. | At initial point of site visit | 13 months after web user leaves the site |
_one_<someranddomid> | The cookie allows VWG to track customer website activity and to optimise the content seen by customers. | At initial point of site visit | At point when web user leaves this website / 2 years |
_one_srv,somerandomid> | This 3rd party cookie is used to automatically transfer customer identity across VWG`s web domains. This provides a more seamless and consistent understanding and personalisation of the customers experience across VWG`s different web domains. | At initial point of site visit | At point when web user leaves this website / 2 years |
vwfs_cookie_notice | Used to determine if the user should have the cookie notice displayed. | At initial point of site visit | 1 year |
Doubleclick Intellidirect Sophus ADNXS Aggregate Knowledge | Sometimes we'll advertise on third-party websites. These cookies are used to help us see which advertisements you interact with. Each individual advertiser uses its own tracking cookies and the data taken is not confidential or interchangeable. | ||
Cookie Control | To enable users to manage their cookie preferences. | On landing on site | 3 Months |
check | Adobe Cookie to check if cookies could be set or not | On landing on the site | When you leave the site |
AMCV_###@AdobeOrg AMCVS_###@AdobeOrg | Adobe Analytics Cookie. Unique visitor IDs to enable us to understand basic website usage. | When analytics cookies are accepted. | 2 Years |
Adobeujs-optin | Adobe Analytics Cookie. This stores your cookie preferences for Adobe. | When analytics cookies are accepted. | 1 Year |
mbox | Adobe Target Cookie. Enable us to collect data on A/B tests we run on the website. | When analytics cookies are accepted. | 2 Years |
ev_sync_dd | Adobe Target Cookie. This stores the date any tests on the website are to be performed. | When analytics cookies are accepted. | 30 Days |
everest_g_v2 | Adobe Target Cookie. This stores the browser and surfer ID. | When analytics cookies are accepted. | 2 Years |
demdex | Adobe Audience Manager cookie. This cookie sets a unique ID to your visit to help with segmentation, modelling and reporting. | When analytics cookies are accepted. | 180 Days |
dextp | Adobe Audience Manager cookie. This cookie sets a time stamp so it knows the last time it made a record of the data. | When analytics cookies are accepted. | 180 Days |
_one_randomid | VWFS Customer Engagement Platform cookie. This cookie records your activity on customer.vwfs.co.uk. | When personalisation cookies are accepted. | 2 Years |
_one_svr_ randomid | VWFS Customer Engagement Platform cookie. This cookie synchronises your activity across all sites which have a VWFS Customer Engagement Platform tag that you have accepted cookies on. | When personalisation cookies are accepted. | 1 Day |
s_ecid | Adobe Analytics Cookie Contains a copy of the Experience Cloud ID (ECID) or MID. The MID is stored in a key- value pair that follows this syntax, s_ecid=MCMID | When analytics cookies are accepted. | 2 Years |
s_cc | Adobe Analytics Cookie This cookie is set and read by the JavaScript code to determine if cookies are enabled (simply set to "True") | When analytics cookies are accepted. | Session |
s_sq | Adobe Analytics Cookie This cookie is set and read by the JavaScript code when the ClickMap functionality and the Activity Map functionality are enabled; it contains information about the previous link that was clicked on by the user | When analytics cookies are accepted. | Session |
s_vi | Adobe Analytics Cookie Unique visitor ID time/date stamp | When analytics cookies are accepted. | 2 Years |
s_fid | Adobe Analytics Cookie Fallback unique visitor ID time/date stamp | When analytics cookies are accepted. | 5 Years |
For the purposes of data protection laws, Volkswagen Financial Services (UK) Ltd is the ‘controller’ of the processing of your personal data in relation to the cookies described in this policy. As the controller, we decide why and how your personal data is processed and are responsible for your personal data.
For any cookies that are ‘strictly necessary’, being those that are set when you land on the site, our legal basis for processing any personal data collected by those cookies is contractual performance and compliance with a legal obligation. For any cookies that are not strictly necessary, our legal basis for processing any personal data collected by those cookies is your consent, which you can withdraw at any time as explained in this policy.
Details of your data protection rights in relation to the personal data described in this Cookie Policy are set out in our Privacy Policy.
The Privacy Policy also provides details regarding the locations and recipients to which your personal data may be transferred.
The processing of your personal data from our use of cookies ends with your browsing session, other than your cookie consent preference, which we store for 6 months. Analytics data acquired via the Adobe Analytics cookies will be retained by Adobe for 13 months.
We may update this Cookie Policy from time to time. All changes made to this policy will be published on this website and, in the event of any substantial changes, we will notify you of these using an appropriate communication method.