Cookie Policy

About Cookies

A cookie is a small file, typically of letters and numbers, downloaded on to a device (such as a PC) when the user accesses certain websites. They are widely used to make websites work, or run more efficiently, as well as provide information to the website owner.

Our Cookie Policy

Please note that cookies can't harm your computer and the cookies we use do not hold any personally identifiable data, unless you provide your permission. Whilst some cookies are necessary, others allow us to enhance your experience, personalise content and advertisements (across your devices), and provide insights into how the site is being used.

We have relationships with carefully-selected and monitored suppliers who may also set cookies during your visit to provide additional products and services. If you'd like to opt out, please go to the Network Advertising Initiative website (please note that by clicking this link, a new window will open and Volkswagen Financial Services is not responsible for the content of external websites).

Cookie settings

For our sites to operate correctly, you need to have cookies enabled. Most web browsers have cookies enabled, but if you wish to turn them off please use your browsers Help function.

At any time you can change your web browser settings to reject or delete cookies that have already been saved on your computer. This can be done by using the 'Delete History' options found in the menu-bar within your web browser. However, this will prevent some parts of the website from working correctly on your computer.

For specific information about how cookies are handled on your own PC or Internet enabled device, or how you control the use of cookies, you will need to consult the user guides or instructions held within your PC device operating instructions. Alternatively, you can visit the user help instructions held within your specific Internet browser software itself.

Your consent to use cookies

When you accessed this website, you were presented with a message that notified you of our use of cookies. We had to use a cookie to present you with that notice.

We will only store or read cookies on your device for non-essential cookies and process associated personal data (or allow our third party services providers and partners to do so) if you have given, and not withdrawn, your consent. In accordance with data protection laws, we do not request your consent to use essential cookies as they are necessary to ensure this website works properly.

We request this using the cookie tool that appears when you visit any page of this website. If you consented to our use of functional and performance cookies, those cookies will be placed on your device as described in this Cookie Policy in order to enhance your user experience whilst on the website.

If you refuse or withdraw consent to the use of any non-essential-cookies or associated personal data, then the corresponding functionality or features of this website may not work properly, or at all. Your use of the core functions and features of this website will not be affected.

If you disable essential cookies (or all cookies) using your web browser settings, one or more core functions and features of this website, including those intended to ensure your visit is safe and secure, will not work properly, or at all.

Further Cookie Information

For more information you can visit www.allaboutcookies.org which fully details how they operate.This is a fully independent consumer help website.

List of Cookies

We use the following cookies:

Necessary: These enable core functionality. Our website cannot function properly without these cookies, and they can only be disabled by changing your browser preferences (please note if disabled our website may not work or show correctly on your device).

Analytics: These collect information that is used in aggregate form, they allow us to recognise and count the number of visitors and to see how visitors move around the site when they’re using it. This helps us to improve the way our website works, for example by making sure users more easily find the information required and to enhance features. This site uses Adobe Analytics and further information on this can be found at: https://www.adobe.com/uk/privacy/experience-cloud.html

Functionality: These are used to recognise you when you return to our website. This enables us to personalise our content for you and remember your preferences.

Targeting cookies: These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

Marketing and personalisation:

Third party vendors

We use third party cookies to serve you with advertisements that we believe are relevant to you and your interests. You may see these advertisements on our site and on other sites that you visit on any of your devices where you’ve accepted marketing cookies. Please note that if you disable these, you will still see adverts but they won't be specifically tailored to you and your interests.

The third-party vendors, including Google, LinkedIn and Twitter, whose services we use – will place cookies on web browsers in order to serve ads based on past visits to our website. This allows us to tailor our marketing messages and continue to market our services to those who have shown interest in our service. We are not collecting any identifiable information through the use of Google’s or any other third party marketing service.

To opt out of third-party vendor's use of cookies you can visit The Network Advertising Initiative opt-out page: http://optout.networkadvertising.org.

Customer Engagement Platform

In addition to these third party vendors, we operate a Customer Engagement Platform (“CEP”) which uses personal and/or cookie data for profiling purposes to help identify you, so that we can show you targeted and personalised marketing content, both on our website, applications, via email (where you have consented to marketing) and in other contexts, such as on other websites or through other marketing channels.

You can find more information about the individual cookies we use and the purposes for which we use them in the table below:

Cookie Name	Purpose	When are cookies set on visitor’s device/PC?	Expiry time of cookie
Business-Services	The cookie is used to enhance website service levels during high visitor traffic periods.	At initial point of site visit	At point when web user leaves this website
UT_TMSTMP	The cookie is used for site performance tracking.	At initial point of site visit	At point when web user leaves this website
VWFS_Cookielegislation	The cookie indicates when a site visitor ticks the `accept cookies` tick box.	At initial point of site visit	At point when web user leaves this website
__qaccookie	The cookie is associated with Quantcase, a digital advertising company. They provide website rankings, and the data they collect is also used for audience segmentation and targeted advertising.	At initial point of site visit	13 months after web user leaves the site
_one_<someranddomid>	The cookie allows VWG to track customer website activity and to optimise the content seen by customers.	At initial point of site visit	At point when web user leaves this website / 2 years
_one_srv,somerandomid>	This 3rd party cookie is used to automatically transfer customer identity across VWG`s web domains. This provides a more seamless and consistent understanding and personalisation of the customers experience across VWG`s different web domains.	At initial point of site visit	At point when web user leaves this website / 2 years
vwfs_cookie_notice	Used to determine if the user should have the cookie notice displayed.	At initial point of site visit	1 year
Doubleclick Google Intellidirect Sophus ADNXS Facebook Twitter Aggregate Knowledge	Sometimes we'll advertise on third-party websites. These cookies are used to help us see which advertisements you interact with. Each individual advertiser uses its own tracking cookies and the data taken is not confidential or interchangeable.
Cookie Control	To enable users to manage their cookie preferences.	On landing on site	3 Months
check	Adobe Cookie to check if cookies could be set or not	On landing on the site	When you leave the site
AMCV_###@AdobeOrg AMCVS_###@AdobeOrg	Adobe Analytics Cookie. Unique visitor IDs to enable us to understand basic website usage.	When analytics cookies are accepted.	2 Years
Adobeujs-optin	Adobe Analytics Cookie. This stores your cookie preferences for Adobe.	When analytics cookies are accepted.	1 Year
mbox	Adobe Target Cookie. Enable us to collect data on A/B tests we run on the website.	When analytics cookies are accepted.	2 Years
ev_sync_dd	Adobe Target Cookie. This stores the date any tests on the website are to be performed.	When analytics cookies are accepted.	30 Days
everest_g_v2	Adobe Target Cookie. This stores the browser and surfer ID.	When analytics cookies are accepted.	2 Years
demdex	Adobe Audience Manager cookie. This cookie sets a unique ID to your visit to help with segmentation, modelling and reporting.	When analytics cookies are accepted.	180 Days
dextp	Adobe Audience Manager cookie. This cookie sets a time stamp so it knows the last time it made a record of the data.	When analytics cookies are accepted.	180 Days
_one_randomid	VWFS Customer Engagement Platform cookie. This cookie records your activity on customer.vwfs.co.uk.	When personalisation cookies are accepted.	2 Years
_one_svr_ randomid	VWFS Customer Engagement Platform cookie. This cookie synchronises your activity across all sites which have a VWFS Customer Engagement Platform tag that you have accepted cookies on.	When personalisation cookies are accepted.	1 Day
s_ecid	Adobe Analytics Cookie Contains a copy of the Experience Cloud ID (ECID) or MID. The MID is stored in a key- value pair that follows this syntax, s_ecid=MCMID	When analytics cookies are accepted.	2 Years
s_cc	Adobe Analytics Cookie This cookie is set and read by the JavaScript code to determine if cookies are enabled (simply set to "True")	When analytics cookies are accepted.	Session
s_sq	Adobe Analytics Cookie This cookie is set and read by the JavaScript code when the ClickMap functionality and the Activity Map functionality are enabled; it contains information about the previous link that was clicked on by the user	When analytics cookies are accepted.	Session
s_vi	Adobe Analytics Cookie Unique visitor ID time/date stamp	When analytics cookies are accepted.	2 Years
s_fid	Adobe Analytics Cookie Fallback unique visitor ID time/date stamp	When analytics cookies are accepted.	5 Years

Data Protection

For the purposes of data protection laws, Volkswagen Financial Services (UK) Ltd is the ‘controller’ of the processing of your personal data in relation to the cookies described in this policy. As the controller, we decide why and how your personal data is processed and are responsible for your personal data.

For any cookies that are ‘strictly necessary’, being those that are set when you land on the site, our legal basis for processing any personal data collected by those cookies is contractual performance and compliance with a legal obligation. For any cookies that are not strictly necessary, our legal basis for processing any personal data collected by those cookies is your consent, which you can withdraw at any time as explained in this policy.

Details of your data protection rights in relation to the personal data described in this Cookie Policy are set out in our Privacy Policy.

The Privacy Policy also provides details regarding the locations and recipients to which your personal data may be transferred.

The processing of your personal data from our use of cookies ends with your browsing session, other than your cookie consent preference, which we store for 6 months. Analytics data acquired via the Adobe Analytics cookies will be retained by Adobe for 13 months.

Changes

We may update this Cookie Policy from time to time. All changes made to this policy will be published on this website and, in the event of any substantial changes, we will notify you of these using an appropriate communication method.